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Continuing Education at the University of Utah

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Professional Education Classes

Mac OS X Support Essentials (EDTEC 620)

OS X Yosemite Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Yosemite. This course is designed to give you a tour of the breadth of OS X Yosemite and the best methods for effectively supporting users of OS X Yosemite systems. The course is a combination of lectures and hands-on exercises that provide real-world experience.

Benefits of Apple Certification

  • Differentiate yourself and your business
  • Gain recognition for technical competency
  • Build credibility with clients and employers
  • Increase visibility and enhance your reputation in a competitive marketplace
  • Publicize your certifications on the Apple Certified Professionals Registry
  • Display your personalized certificate and a logo that distinguishes you as an Apple Certified professional

Who Should Attend

  • Help desk specialists, technical coordinators, service technicians, and others who support Mac users
  • Technical support personnel in businesses that use Mac Computers
  • Technical coordinators or power users who manage networks of computers running OS X — such as teachers and technology specialists who manage networks or computer labs

Apple's OS X Certifications are designed for IT professionals who:

  • Want to know how to add a Mac to a Windows or other standards-based network
  • Support OS X users in a business, education institution or school district
  • Manage networks of OS X systems in an organization — for example, a teacher or a technology specialist who manages classroom networks or computer labs
  • Manage complex, multi-platform networks that include OS X systems

What You Will Learn

  • The troubleshooting process and how to use tools and resources
  • Features and functionality of OS X Yosemite, including how to find more information
  • How to prepare for Apple Certified Support Professional (ACSP) 10.10 certification


Students should have the following prerequisite knowledge prior to attending this course:

  • Knowledge of OS X and basic computer navigation


Class Sections

Summer 2016 Section 1, Starting on: 05/20/2016

*This class prepares students for the Mac OS X Support Essentials 10.10 (Yosemite) exam.

Date(s) Day Time Location
05/20/16 - 06/24/16 F 8:30 am -12:00 pm ANNEX 2182
Tuition: $1,499.00


Summer 2016 Section 2, Starting on: 06/21/2016

Date(s) Day Time Location
06/21/16 - 06/23/16 TWTh 9:00 am -5:00 pm ANNEX 2182
Tuition: $1,499.00


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Questions? Call Professional Education at 801-585-1780 or use our online form.

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