Dealing with Difficult Conversations
Professional Education

Difficult conversations emerge in many forms, asking for a raise, ending a relationship, disagreeing with majority views, apologizing or confronting disrespectful behavior. You will be able to navigate difficult conversations with more confidence by: assessing what's at stake, understanding feelings beneath judgments and accusations, working to build mutual purpose and practicing conversations that are uncomfortable.


After completing the course, you will be able to distinguish which attitudes drive your life, actions and decisions, recognize the driving forces in others' lives, understand their viewpoints and be able to dialogue convincingly by seeing the world through their eyes.

Who Should Attend

Anyone who deals with others

What you will learn

  • What is language and what it is for
  • The five-step process for preparing and engaging in difficult conversations
  • The power of language
  • Self-coaching exercises
  • The conversational nature of relationships
  • Handling crucial conversations
  • Building Trust



This class is part of the following Professional Education certificate program:
Business Communications Certificate

Questions? Call Professional Education at 801-585-1780 or use our online form.

Class Sections For Dealing with Difficult Conversations (PROED 727)

Spring 2018 Section 7, Starting on: 02/27/2018

Date(s) Day Time Location
02/27/18 T 9:00 am -4:00 pm SANDY SITE
Tuition: $249.00


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Questions? Call Professional Education at 801-585-1780 or use our online form.

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For more information about our Veterans/Military Program, contact Bill Bialcak at 801-589-4179.