Course Drop and Refund Policy
Continuing Education

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Changed your mind or can't take the class?

Continuing Education is committed to the quality of our classes, services, and instructors. If you are unsatisfied with your experience or unable to attend a course, please contact us online or by phone. Please keep in mind that classroom space, instructor arrangements, and course materials may be scheduled and purchased based on expected class enrollments. If a refund is applicable and you paid through our website, over the phone, or in person using a credit card, it will be issued back to the same card used in the original transaction. Our registration team processes refunds on Fridays. It can take up to 3 business days to appear on card statements. See below for specific program information.

See the Academic Calendar for specific drop and withdrawal dates. Students will receive a full refund if the class is dropped prior to the “last day to drop” deadline. To drop an academic noncredit class, submit a drop request or call 801-581-6461.  
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See the Academic Calendar for specific drop and withdrawal dates.
Students can drop (or withdraw) online by logging into Campus Information Services (CIS), click on the "Registration" tile on your Student Homepage, and click on the “Drop Class” link. 
Drop information
Withdrawal information 

Questions?

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Continuing Education classes typically offered off-campus to non-matriculated students in partnership with University Departments & Colleges. Please contact us for assistance at contracts@utah.edu.

See English Language Institute's drop policy. If you have further questions, please contact ELI at 801-581-4600.
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The $250 deposit is fully refundable for cancellations occurring within 2 days after registration. After 2 days it is not refundable. Additional payments are refundable up to 4 months prior to the departure date. If the original transaction was made over 6 months ago, you will receive a check in mail to the address listed in your reservation. We advise all travelers to subscribe to cancellation insurance within 15 days of booking the trip. Please contact Go Learn for additional drop/cancellation policy details at 801-581-6980.
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Students will receive a full refund if a class is dropped 7 days before the class begins. Students requesting to drop less than 7 days before the class start date, but before 50% of the class is over, will receive a 50% tuition refund but no special fee. Please note: there are certain classes with exceptions to this policy due to materials purchasing, please review the class note to see if this is the case. If you have further questions, please contact us at 801-587-5433.
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Drops placed 24 hours before class begins will receive a full tuition refund. Drops placed after 24 hours before class begins will receive a tuition refund and a $20 late drop charge will be applied. Drops placed after the second class begins will not be refunded unless there is an extenuating circumstance communicated directly to Osher staff at 801-585-5442 and an exception is granted. Osher memberships and Special Fees are not refundable.
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Professional Education Drop, Refund, Attendance and Grading Policies. If you have further questions, please contact us at 801-585-1780.
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Drops made four (4) full weeks prior to the first day of class will be given a full refund. No refunds will be authorized after that. No refunds are authorized in the event of a dismissal. Please contact us at 801-581-6984 if you have extenuating circumstances.
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By proceeding you understand that your drop request will be subject to the above terms. To submit a drop request for a not-for-credit course, follow the link below.

Submit a Drop Request

Petitioning for exception to the CECE Drop Policy
Please consider contacting the program you are enrolled in before submitting a petition for exception to policy. If you have contacted the program you are enrolled in, and have been unable to reach a satisfactory solution, you may submit a petition. Petitions may be obtained online (PDF) or at our offices located at 540 Arapeen Dive, Salt Lake City, UT, 84108.