Building on the foundational skills from our Professional Management Certificate, this certificate program includes 6 tactical-oriented classes to provide students with the tools to increase their organizational impact.
Courses will provide students with greater understanding about the principles of management, crucial business tracking processes, and team management and development. The certificate places an important emphasis on understanding and displaying organizational data and the importance of making decisions as a manager based on relevant data. Students will gain skills in managing people and processes by learning from industry professionals in coaching, data analysis, data visualization, and team management.
|Class Title||Next Start Date|
|Managing Your Team Through Change||03/20/2019|
|Feedback and Expectations||04/10/2019|
|Data Driven Decision Making||Notify me!|
|KPIs and Metrics to Maximize Organizational Impact||Notify me!|
|Coaching for Success||Notify me!|
|Data Visualization Fundamentals Tableau||03/21/2019|
This certificate is ideal for employees who are either new to management or want to polish and update their existing managerial skills. Tactical and managerial classes build well on the Professional Management Certificate.
This certificate is designed for a variety of individuals:
2 years of experience in a business environment suggested.
Required courses: 6
Total hours of instruction: 44
Schedule: All certificate courses will be offered in spring, summer and fall semesters. Most classes will be held during the day.
Format: Classes are held in an in-person format with experienced instructors from local organizations. Classes can be taken as part of the certificate or individually.
Location: Classes will be held at the University of Utah Sandy Campus .
|Required courses||Held in:||Fall||Spring||Summer|
|Feedback and Expectations|
|KPI’s and Metrics to Maximize Organizational Impact|
|Data Visualization Fundamentals Tableau|
|Data Driven Decision Making|
|Managing your Team Through Change|
|Coaching for Success|
All certificate students will receive a satisfactory or unsatisfactory grade at the conclusion of each class and the certificate program. Requirements to achieve a satisfactory grade will be detailed in the class syllabus.
Students are expected to be engaged for the full length of each class.
More information including drop policy here.
Feedback and Expectations – PROEA 415
In this course, students will learn skills needed to be an effective manager by understanding methods of giving and receiving feedback from a supervisor perspective. The students will also learn skills in developing, maintaining and discussing expectations with their employees, and understand the importance of, and best ways to approach, delegating work in a way that is respectful, conducive, and challenging for employees.
KPIs and Metrics to Maximize Organizational Impact - PROEA 430
In today's business world, we have access to more data and statistics than we have ever had before. However, often times, managers don't take full advantage of the data available to them. A high performing and high reliability manager will use all tools available to them, including past experience, and most importantly data to make the right decision. Though leaders at all levels may benefit from this class, this course was designed specifically for new managers, who would like to learn how to use metrics to drive operational effectiveness. This course will better prepare managers to be better leaders by teaching them how to make sound business decisions by taking advantage of the data available to them. In addition, students will learn how to present data effectively to a variety of audiences.
Data Visualization Fundamental Tableau - PROEA 440
Communicating insights through data visualizations remains a critical but rare skill in today's world. When done properly, data can tell a story that deepens understanding and prompts strategic action. Advancements in technology have created powerful visualization tools that go far beyond traditional Excel tables and charts. One of the most popular and preeminent visualization tools available is Tableau, which offers a user-friendly platform to create dynamic visualizations that can be utilized by a variety of skill levels -- from analysts to managers. Positioned towards new users to Tableau, this course explores the fundamentals of data visualization techniques with Tableau. In addition to the practical knowledge of working with Tableau, students will learn the best practices of data visualization.
Data Driven Decision Making - PROED 430
Data-driven decision management (DDDM) is an approach to business governance that values decisions that can be backed up with data that can be verified. Making team or business decisions should involve more than just your gut! This course will provide an introduction to data-driven decision making and answer such questions as: What are the benefits of using data to guide organizational and team decisions? What are the costs of not using data? Why are metrics so important? What must be done before you can hope to select meaningful metrics? What makes a metric useful? How do I make sense out of all this data? What do I do when the data tells me there is a problem? How can I effectively communicate what I learn from data to others in my organization? This course is great for managers, leaders, project managers, accountants, and anyone who wants to get a better understanding of how to use data to make better decisions. We encourage you to fill out a personal action plan to share with your manager. We have found when management understands the value of professional development it increases the support employees need to continue their studies.
Managing Your Team Through Change - PROED 440
For those managing or supervising teams, you know that organizational change, whether perceived to be positive or negative, can be difficult and have a detrimental impact on morale and productivity. The good news is that there are tools and techniques for helping your team move through change effectively. This class will provide a solid introduction to the stages of change management and common reactions you might see in your team. You’ll also learn best practices for communicating with your team before, during and after change cycles to help build trust and mitigate non-productive behaviors. You will develop the skills needed to make sure your staff feel heard and engaged through the process and ultimately, help them understand the benefits of change.
Coaching for Success - PROED 766
Come learn practical skills for using a coaching approach to create team success. Coaching is about empowering others through creating awareness and supporting action and accountability. Participants will learn a coaching model that can be applied in support of performance improvement, mentoring and accountability. Participants will leave with skills that can be applied immediately with direct reports, peers and clients.
Instructors for this certificate have been selected based on their professional experience, education, and ability to teach in a dynamic and engaging manner. Each of the instructors brings unique experience from coaching, management, executive management, and marketing professions. These instructors are all engaged in their fields and will bring a wealth of knowledge and experience to this program.
(instructors may change depending on availability)
Director of Institutional Analysis
Universtiy of Utah
Dr. Mike Martineau currently serves as the Director of Institutional Analysis at the University of Utah where he leads the teams responsible for official reporting and analytics for the Institution. For the past 9 years, he has lead institutional efforts in the areas of predictive analytics, data visualization, and communicating data in a non-boring way. In short, his work helps give data a voice. Dr. Martineau received his B.A., M.S., and Ph.D. degrees in Economics from the University of Utah. He is a husband, father, and adjunct professor in the Department of Economics. Dr. Martineau is a fan of the Utah Jazz, Formula One racing, and most taco stands.
Director of Human Resources
Sutter Physicians Services
Jeanine Wilson has worked in the Human Resources field for 25 years. She has worked in hospitality, finance, benefits management, broadcasting, manufacturing, pharmaceutical and medical device industries. Jeanine is currently owner of Corporate Talent Advisors, a full service HR consulting, training, and recruiting company. Jeanine has a Bachelor’s Degree in Human & Organizational Development from Westminster College in Salt Lake City, a Masters in Human Resources from Utah State University, and she has achieved an SPHR certification from SHRM and HRCI. Jeanine was the 2005 President of the Salt Lake SHRM Chapter and currently sits on the Utah SHRM State Council..
VP of Research and Marketing
Economic Development Co. of Utah
Matt is a data scientist and econometrician who conducts studies for organizations to find needed answers and to inform policy or marketing efforts. He also works with the State of Utah, cities, and counties to assist them in their economic development efforts.
Matt uses advanced statistical analysis and machine learning in his research, including supervised learning (classification and regression) and unsupervised learning (clustering and dimensionality reduction). He employs techniques such as: discrete choice conjoint analysis (using Hierarchical Bayesian Estimation), multinomial logit, probit, cluster analysis, factor analysis, key driver analysis, ARIMA, etc. He primarily uses Qualtrics, R, STATA, and Statistica to collect and analyze data, but also is familiar with SAS and SPSS, and teaches courses in statistics, data analysis, and Excel at the University of Utah.
Matt also has ten years management experience including employee training, performance evaluations, and disciplinary action.
Deborah Stone has over 24 years of HR experience, working with corporations, government agencies and non-profit entities. She has consulted on Human Resource issues with both small start-ups and multinational corporations and has worked with both public and private sector employers to improve their interpersonal and management skills. Debbie has also helped companies develop effective succession plans for a broad range of key contributors. She has provided compliance training nationally to help companies understand their legal obligations as employers.
Debbie’s background includes working as the Human Resources Director for several large law firms in Washington, D.C. and Salt Lake City, Utah before starting her own HR consulting firm in 1996. She holds a Bachelor’s degree in Philosophy and in History, graduating magna cum laude from George Mason University in Virginia in 1986. She was certified as a Senior Professional in Human Resources (SPHR) in 1993, and has an MS in Management with an HR specialization. Debbie is an active member of the Society for Human Resource Management (SHRM), serving in 2002 as a President of the Salt Lake Chapter of SHRM.
Trigena H. Halley is the founder and owner of Peak Performance CCT, LLC. She has 20+ years of corporate experience with professional coaching, consulting and training. During her tenure in the corporate sector Trigena held various global leadership positions in corporate training, quality and performance consulting, with a focus on talent development, strategy execution, achievement of financial goals and client satisfaction. Trigena specializes in executive and leadership coaching, performance improvement, development of leaders and working with organizations to employ a sustainable coaching culture. Her experience spans service, non-profit, manufacturing, corporate, faith-based and educational organizations. Trigena has significant experience training groups as well as facilitating and coaching groups and intact work teams. She has led the development and implementation of leadership and technical training programs for several global corporate clients.
Trigena is the co-author of A Coach Approach to Leadership: Enhancing Performance, Empowering Others. She has a Master of Arts in Communication Consultancy and a Bachelor of Science in Marketing both from Oklahoma State University. She is also a Professional Certified Coach (PCC) with the International Coach Federation (ICF).
General Manager and Vice President
Patient Access Solutions
As the General Manager and Vice President of Patient Access Solutions (PAS), Steve Chambers oversees all operations and business development opportunities for the Patient Service Center, a 24/7 contact center. He was previously the Senior Director of Operations for PAS, and brings with him almost 20 years of contact center experience. Steve has also held roles in process improvement, project management, information services, and consulting in the satellite, telecommunications, pharmacy, and healthcare industries, giving him a wealth of experience in expanding patient access and delivering a superior patient experience. Steve is a current member of the American College of Healthcare Executives (ACHE) and the Project Management Institute (PMI). He earned his Bachelor’s degree in Business from Utah State University and an MBA with an emphasis in Technology Management from Walden University in Minneapolis.
Program Cost - Tuition for the full certificate is $1810 + $25 administrative fee.
Tuition for individual classes is as follows:
PROEA 415: Feedback and Expectations $279
PROEA 430: KPIs and Metrix to Maximize Organizational Impact $ 279
PROEA 440: Data Visualization Fundamental in Tableau $415
PROED 430: Data Driven Decision Making $279
PROED 440: Managing Your Team Through Change $279
PROED 766: Coaching for Success $279
Why choose the University of Utah?
We understand that you have a choice when it comes to taking professional development courses and we work hard to earn your trust with each and every class!
By selecting the University of Utah, you’ll enjoy the following benefits whether you’re coming to us as someone new to the job market, a career changer, a seasoned professional or a lifelong learner.
Resume Power - Benefit from the University of Utah reputation for credibility and quality. Choosing the University of Utah for your certificate program makes a clear statement about your commitment to excellence.
Instructor Excellence - Learn from instructors with real world experience and professional credentials.
The Power of the U Network – Students have access to a valuable University of Utah peer and faculty network.
Networking – Meet and network with other students pursuing or working in the industry.
Student Support – Count on the ongoing support of a dedicated student services staff that will assist you every step of the way.
#1 - Register for the Certificate
Registration for this certificate, and payment of the $25 nonrefundable fee, signifies the intent to complete all courses associated with this certificate program. Fees cover additional student services provided for our certificate students.
#2 - Register for your Certificate Classes
Once you’ve registered for the certificate and received a confirmation from our team, you may begin to register for individual certificate classes.
Certificate Completion Requirements
How is my accomplishment recognized?
Digital Credentials / Badges
University of Utah digital credentials (badges) can be shared on social media sites and used with other professional resources. Digital badges are embedded with metadata that validate the skills demonstrated and other requirements for earning the badge. Find out more about Digital Badges at the University of Utah »
Are there exams? Am I graded?
There are no exams. Certificate classes are graded with a "satisfactory" or "unsatisfactory" option. For successful certificate completion, students must achieve a "satisfactory" grade in all classes.
Can I apply these classes to a degree at the University of Utah?
This certificate is noncredit and cannot be applied to any for-credit degree.
Is there a minimum or maximum number of classes a student may take in a semester?
There are no minimums or maximum number of class restrictions for students. The certificate must be completed within two years.
Will I have flexibility in what classes I take and when?
Once admitted, students are responsible for enrolling in individual classes on their own through the Professional Education website. Students may consult with the certificate program manager if they have questions about specific courses. (See contact us section)
Are these classes eligible for federal financial aid?
Students pursuing a certificate are considered "non-degree seeking," a status that is not eligible for federal student aid loan programs.
Does it matter which course I take first or in what order I take the classes?
Classes may be taken in any sequence. Please contact the program manager with questions.