Certificate in Conflict/Dispute Resolution and Mediation

basic mediation training

Program Benefits
  • Develop In-Demand Skills - Gain expertise in mediation for professional and personal growth.
  • Utah Court Approved - Approved training that qualifies you for the Utah Court Roster of Mediators (Basic Roster).
  • Earn Your Certificate Fast - Complete in one semester and apply your skills immediately.
  • Real-World Application - Engaging speakers offer unique insights and specialized knowledge.

Transform Communication. Resolve Conflict. Lead with Confidence.

Conflict is an unavoidable part of life, but resolving it effectively is a skill that can set you apart. Whether you’re navigating workplace disputes, interpersonal challenges, or community conflicts, the ability to promote understanding and achieve mutually beneficial outcomes is an invaluable asset.

Our Introduction to Conflict/Dispute Resolution and Mediation Certificate Program is tailored for professionals, students, and community leaders who want to build expertise in resolving disputes and fostering productive dialogue in practical, real-world settings. This program integrates mediation theory, practical skill-building, and hands-on training to equip participants for careers in mediation or to enhance their conflict management abilities within their current roles.

What You'll Learn

  • Core principles and techniques of professional mediation.
  • Practical strategies for resolving conflicts in personal, workplace, and community settings.
  • Communication skills to foster understanding and agreement.
  • Tools for addressing ethical challenges and navigating complex negotiations.
  • Insight into conflict dynamics and how to turn disputes into opportunities for collaboration.

Who Should Apply?

This program is ideal for individuals seeking to enhance their ability to resolve conflicts, improve communication, foster collaboration, and transform the conflict culture within their personal, work, or community environments.

Take the Next Step

Develop the confidence and competence to handle conflict effectively, facilitate meaningful dialogue, and achieve lasting resolutions. Enroll today to begin your path toward becoming a skilled mediator and conflict/dispute resolution professional.

Successful participants can pursue future opportunities to build and enhance their skills through short workshops focused on specific issues, ranging from workplace conflict to asking good questions to listening skills.

Meet The Instructor

Amy Draper

Amy R. Draper, MDR

Amy Draper is a Utah Court-rostered Master Mediator with extensive expertise in domestic and parenting issue disputes. She graduated at the top of her class from Pepperdine University's Straus Institute for Dispute Resolution and holds a Bachelor of Arts in Communication Theory from Brigham Young University.

Ms. Draper is an active member of the International Ombuds Association and the Dispute Resolution Section of the American Bar Association. She has been recognized for her excellence in the field, receiving the prestigious Utah Best of State Award in Conflict Resolution in both 2022 and 2023. Additionally, she has been acknowledged for her exceptional contributions to the community.

Currently, Ms. Draper serves on the Board of Trustees for the Utah Council on Conflict Resolution and is pursuing appointment as a Special Master in Utah. She is also passionate about education and is working toward developing a conflict resolution curriculum for Utah K-12 students, advocating for the integration of these essential skills in schools.

Beyond her professional accomplishments, Amy is devoted to her family. She is married to her best friend and is the proud mother of two teenagers and two dogs. Amy enjoys traveling, spending time outdoors in the summer, and hiking. In her free time, she loves to read, relax, and recharge with a good nap.

The total cost for the program is $2,500 and is due at the beginning of the course. Textbooks are additional costs and may be included as an “Instant Access” fee (see below for more information). Tuition listed above subject to change without advance notice.

The University of Utah Campus Store has a course materials program called Instant Access which provides digital course materials/textbooks to students at a reduced cost. If your instructor participates, you should receive an email prior to the first day of class with instructions on how to access your course materials in Canvas.

  • Financial aid is not available for non-credit classes. Students are encouraged to inquire with their employers to determine if tuition assistance is available.
  • Payment plans may be available through the University of Utah Financial Services.
  • This course is not eligible for faculty/staff tuition reduction or emeritus benefits.

Why choose the University of Utah?

We understand that you have a choice when it comes to taking professional development courses and we work hard to earn your trust with each and every class!

By selecting the University of Utah, you’ll enjoy the following benefits whether you’re coming to us as someone new to the job market, a career changer, a seasoned professional or a lifelong learner.

Resume Power - benefit from the University of Utah reputation for credibility and quality. Choosing the University of Utah for your certificate program makes a clear statement about your commitment to excellence.

Instructor Excellence - learn from the same high-quality faculty that teach in our degree programs.

The Power of the U Network – students have access to a valuable University of Utah peer and faculty network.

Programs that Fit Your Schedule – most of our certificates offer convenient online or evening classes that offer a schedule that works around you. Go to class whenever and wherever you want.

Certificate Completion Requirements

  • Students will be required to fulfill the same expectations and requirements as matriculated students including exams, projects and participation.
  • Certificate students will receive an “S-Satisfactory” or “U-Unsatisfactory” assessment for each class. “S-Satisfactory” will indicate that the student has met the standards for at least a C-.
  • Students must receive an “S-Satisfactory" grade in all classes for successful completion.

How is my accomplishment recognized?

For students earning an “S-Satisfactory" grade, the completed certificate will appear on University of Utah official transcripts.

Students will also be awarded a University of Utah digital credential (badge) that can be shared on social media sites and used with other professional resources. Digital badges are embedded with metadata that validate the skills demonstrated and other requirements for earning the badge.

Digital Credentials / Badges

yoga teacher training badgecaring for the aging population badgeFollow the link on the badge to the left to find out what metadata is behind the Yoga Teacher Training Certificate or Caring for the Aging Population Micro-certificate badge. This is an example of the type of information you’ll find behind all our academic noncredit certificates.

Find out more about Digital Badges at the University of Utah »

Do you help students get supervised hours?

No, we do not currently assist students in acquiring the required supervised mediation hours.

What other requirements are there to be placed on the court roster?

Completing this training course fulfills the educational requirement for becoming a court rostered mediator. To be placed on the roster students must also complete a short practicum and a state-administered ethics exam. More information on how to complete these requirements is given during the training and can also be found on the Utah State Courts website.

Noncredit Certificates Program

Contact Noncredit Certificates Program for questions about course completion, registration or payment issues.

Taylor Bond
Certificates and Contracts Coordinator
certificates@utah.edu
(801) 581-7912

Contact Noncredit Certificates Program

Department of Communication

Contact the Department of Communication for questions about class experience, qualifications for licensure, future class offerings, or any class-specific information.

Natasha McVaugh Seegert
Director of Conflict Resolution
n.seegert@utah.edu
801-581-6889



Upcoming Classes

Class Title Next Start Date
Introduction to Conflict/Dispute Resolution and Mediation 05/12/2025