ITIL Courses - Online

ITIL Banner

Understand the lifecycle of managing IT services to deliver business expectations.

Information Technology Infrastructure Library (ITIL®) is the most widely accepted approach to IT service management in the world. ITIL® provides a cohesive set of best practice, drawn from the public and private sectors internationally.

Professional Education is offering the following two ITIL® courses; which are in a live, instructor-led format as well as available on-demand 24/7. These courses were designed to build your technical skills and help you progress along a path to earn ITIL certifications.

  • ITIL® 4 Foundation - you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. This course will prepare you to take the ITILF Exam.
  • ITIL® Practitioner - you will learn how to implement service improvements based on the ITIL® philosophy of “adapt and adapt.” Upon completing this course, you will be well positioned to take the associated ITIL® Practitioner certification exam.

Professional Education partners with StormWind studios to deliver these programs.



Who should enroll in these courses?

  • ITIL® 4 Foundation
    • This course will benefit anyone seeking ITIL® 4 Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner.
    • This is the entry level certification course that familiarizes professionals with the general concepts, elements and terminology used in the ITIL Service Lifecycle and its associated lifecycle stages
    • This course is for all of the following IT professionals: IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, managed service providers, outsourcers, and application developers.
  • ITIL® Practitioner
    • his course will significantly benefit anyone seeking ITIL® Practitioner certification and everyone engaged in IT development, IT operations, and IT service management. The newest certification created just as recent as 2016, the ITIL Practitioner level focuses on how to start adapting and adopting the ITIL framework during everyday situations and scenarios.

Find out more about the ITIL certifications – https://www.axelos.com/certifications/itil-certifications

Format: Fully online and participants can either watch live, high-quality, instructor-led classes or on-demand, recorded classes. You can enroll and begin anytime! Log-in information and other important details, will be sent within 3-4 business days of enrollment, from StormWind, our educational partner for ITIL® courses.

Frequency of courses: Available in the fall, summer, and spring. Live classes are held approximately every eight weeks and on-demand, recorded classes that are assessable 24/7. Upon enrollment, you will find dates/time for the upcoming instructor-led classes, within each ITIL course, for planning purposes if this is the format you choose to utilize.

Average time to complete: These are designed to be completed in 4-6 months of full-time study. However, the online training format allows you to study on your own schedule and at your own pace, so your enrollment includes one year (12 months) of program access. Some participants choose to complete the course within 6 months, then utilize the curriculum as a reference/guide for the next 6 months.

Pre-requisites: You must be at least 18 years of age and either a) have a high school diploma or a General Education Development Certificate (GED).

Technical pre-requisites:

ITIL Foundation Course

  • Familiarity with IT terminology
  • IT-related work experience

ITIL® 4 Practitioner Course

  • ITIL® 4 Foundation (this course is currently offered through Professional Education), ITIL® Foundation v3 equivalent, or ITIL® Foundation 2011 is a mandatory requirement

Find out more about the ITIL certifications – https://www.axelos.com/certifications/itil-certifications

ITIL® 4 Foundation

The ITIL® 4 Foundation course covers:

  • Key concepts of ITIL®
  • Important principles for improving IT operations
  • Vital processes and functions
  • Practical guidance for applying ITIL® to everyday IT situations
  • How to align with business, control costs, and improve IT service quality
  • Strategies to balance IT resources

ITIL® 4 Foundation Course Outline

Module 1. Service Management Defined

  • IT services and what they really do
  • How IT services deliver value to customers
  • Value and importance of IT service management

Module 2. ITIL Introduction

  • Good practices
  • Ease ITIL adoption
  • ITIL qualification scheme, bodies, and certifications

Module 3. Service Strategy

  • Design, develop, and implement service management
  • Service management as a strategic asset
  • Setting objectives and expectations
  • Identify and select prioritization opportunities

Module 4. Service Design

  • Design and develop services
  • Develop processes
  • Design principles and methods
  • Convert strategy into services

Module 5. Service Transition

  • Develop and improve capabilities
  • Improved methods for transitioning new and changed services into operation
  • Manage the complexity related to changes
  • Prevent undesired results while enabling innovation

Module 6. Service Operation

  • Effectively and efficiently deliver support services
  • Ensure value to customer and service provider
  • Maintain stability while allowing for change
  • Organize to improve IT support to customers

Module 7. Continual Service Improvement

  • Create and maintain value for customers
  • Importance of better design, introduction, and operation of services
  • Improving service quality, business continuity, and IT efficiency
  • Link improvement efforts to strategy, design, and transition

ITIL Practitioner Course

The ITIL® Practitioner course covers:

  • Service management concepts
  • Guiding Principles
  • Service improvement approach
  • Organizational change management

ITIL Practitioner Course Outline

  • How to adopt and adapt the ITIL Framework for business success
  • Navigate difficult decisions in service management with the 9 Guiding Principles
  • Use the CSI approach to structure improvement initiatives
  • Crucial aspects needed for all improvement initiatives
  • Measurements and Metrics
  • Communication
  • Organizational Change Management
  • Critical tools for all ITIL Practitioners

Tuition for ITIL courses are as follows:

  • ITIL® 4 Foundation - $995
  • ITIL Practitioner - $995
    • Tuition listed above is for the 2019 academic year and subject to change without advance notice
    • Tuition includes downloadable materials
    • Financial aid is not available for noncredit courses. Students are encouraged to inquire with their employers to determine if tuition assistance is available
    • Professional Education Tuition Installment Plan and other payment options can be found here: https://continue.utah.edu/proed/payment-options
    • These courses are not eligible for the University of Utah employee tuition discount benefit

Additional Costs

  • Certificate exam is taken at a proctored testing center. The cost for the exam is approximately $200 and is not included in the cost of the course.
  • If a student should need longer than 12 months to complete a course, StormWind offers a 12-month extension at a fee of twenty-five percent (25%) of tuition cost.

Why choose the University of Utah?

We understand that you have a choice when it comes to taking professional development courses and we work hard to earn your trust with each and every class!

By selecting the University of Utah, you’ll enjoy the following benefits whether you’re coming to us as someone new to the job market, a career changer, a seasoned professional or a lifelong learner.

Resume Power - Benefit from the University of Utah reputation for credibility and quality. Choosing the University of Utah for your certificate program makes a clear statement about your commitment to excellence.

Instructor Excellence - Learn from instructors with real world experience and professional credentials.

The Power of the U Network – Students have access to a valuable University of Utah peer and faculty network.

Networking – Meet and network with other students pursuing or working in the industry.

Student Support – Count on the ongoing support of a dedicated student services staff that will assist you every step of the way.

Course Completion Requirements

  • Completion of all required modules, assignments and labs within one year (12 months).
  • Receipt of an “S-Satisfactory” grade on all module quizzes and final exam.

How is my accomplishment recognized?

  • For students earning an “S-Satisfactory" grade
    • The certificate program will appear on University of Utah official transcripts.
    • An official University of Utah certificate of completion will be mailed within a few weeks.
    • StormWind will provide you with information about how/where to take the national credentialing exam that this course prepared you for.

Can I apply these classes to a degree at the University of Utah?

This certificate is noncredit and cannot be applied to any for-credit degree.

Are these classes eligible for federal financial aid?

Students pursuing a certificate are considered "non-degree seeking," a status that is not eligible for federal student aid loan programs.

Professional Education / University of Utah

Baylee Jemison, Program Manager
Phone: 801-585-1780
E-mail: proed@continue.utah.edu
Online contact form

For more information about our Veterans/Military Programs, please contact us at proed@continue.utah.edu or 801-585-1780.